Contact Us

Get in contact with someone from Roche Aotearoa New Zealand

98 Carlton Gore Road
Newmarket
Auckland 1023

PO Box 109113
Newmarket
Auckland 1149
Phone:
Freephone:

For general queries please email

To report an adverse event (side effect), please visitor phone.

For questions about your medicine or to report an adverse event (side effect), please visitor phone.

Please note that Roche is unable to provide you with personal medical advice and that you should discuss any treatment-related questions with your health professional.

For questions about Roche medicines or services, to report an adverse event (side effect) or product quality defect or to submit a temperature excursion assessment, please visitor phone.

For general (non-medicine) related inquiries, please phone

For questions related to diagnostic products, devices (e.g. Coagucheck), tech and IT support, please click on the Roche Diagnostics section above.

Customer Service

To order our products please contact us from Monday – Friday 8:00am – 5:30pm (excluding public holidays)

Roche Products New Zealand

ANZ Raranga building
Level 1, Sylvia Park
286 Mount Wellington Highway
Mount Wellington
Auckland 1060
New Zealand

For general queries please email

For media-related queries please email

Technical Support

Roche Diagnostics New Zealand

Roche Medical Information Services

Do you have a question concerning a Roche product or service? Get in contact with Roche Medical Information experts who will provide tailored, evidence-based, balanced, and up-to-date medical information. You can also use this webpage to report an adverse event or product complaint.